Return Policy

You have the right to cancel your order up to 14 days after receiving it, without providing any reason. After cancellation, you have an additional 14 days to return your product. You will then receive a full refund of your order amount, including the original shipping costs.

Only the return shipping costs from your home to our warehouse are at your own expense. Please consult your chosen carrier’s website for exact rates.

If you make use of your right of withdrawal, the product must be returned to us with all accessories supplied and—if reasonably possible—in its original condition and packaging.

To exercise this right, you can contact us at info@mysolvera.com. We will refund the order amount due within 14 days after your return request has been submitted, provided the returned product has been received in good condition.